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Frequently Asked Questions
The reset email hasn't arrived
First, please check your spam folder. The link is valid for 5 minutes. If it doesn't arrive, please wait a moment and try again.
The link has expired
For security, the reset link is valid for only 5 minutes. If it has expired, please request a new email on this page.
I don't remember which email I used
Try the email addresses you use most often. If you still can't find it, please contact us.
What are the requirements for a new password?
Passwords must be 8–20 characters combining letters and numbers. For your safety, we recommend using a password different from your other services.
It says my email isn't registered
We couldn't find an account with that email address. Please try another email, or sign up free if you're not a member yet.
